Privacy Policy

1. Introduction

6svip ("we", "us", "our") operates the online betting and gaming platform located at 6svip.cam. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains what personal data we collect from Indonesian users, how we use it, who we share it with, and what rights you have regarding your data.

By registering an account or using 6svip services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our Platform.

2. Data Controller Information

For the purposes of applicable data protection laws, 6svip is the data controller responsible for your personal information. We determine how and why your personal data is processed in connection with our services.

Contact Details:
Company Name: 6svip
Website: 6svip.cam
Email: [email protected]
Support: 24/7 live chat available on the Platform

3. Information We Collect

6svip collects several categories of personal information to provide, improve, and secure our services. The types of data we collect include:

3.1 Account Registration Information

When you create a 6svip account, we collect:

• Full legal name (as shown on your Indonesian National Identity Card / KTP)
• Date of birth (to verify you are 21 years or older)
• Residential address (street, city, province, postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and verify your age and identity, we collect:

• Scanned copy or photograph of your Indonesian National Identity Card (KTP)
• Proof of address documents (utility bill, bank statement, or government correspondence issued within the last 3 months)
• Selfie photograph holding your ID card next to your face
• Additional documents if required for enhanced due diligence (e.g., source of funds documentation)

3.3 Financial and Transaction Data

When you deposit or withdraw funds, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, or BSI
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers)
• Transaction history (deposit amounts, withdrawal amounts, timestamps, payment method used)
• Transaction IDs and reference numbers

Note: 6svip does not store your full credit/debit card numbers or CVV codes. Payment processing is handled by secure third-party payment processors compliant with Payment Card Industry Data Security Standard (PCI DSS).

3.4 Gaming and Betting Activity

To provide gaming services and comply with responsible gaming obligations, we collect:

• Bet history (sports bets, casino wagers, game rounds played)
• Betting patterns and preferences (favorite sports, preferred games, typical stake sizes)
• Win/loss records and account balance history
• Bonus claims and wagering requirement progress
• Responsible gaming settings (deposit limits, loss limits, session time limits, self-exclusion requests)

3.5 Technical and Usage Data

When you access 6svip, we automatically collect:

• IP address and geolocation data (to verify you are accessing from Indonesia)
• Device information (device type, operating system, browser type and version, screen resolution)
• Clickstream data (pages visited, features used, time spent on pages, navigation paths)
• Session information (login times, logout times, session duration)
• Cookies and similar tracking technologies (see Section 10)

3.6 Communications

We collect records of your communications with 6svip, including:

• Live chat transcripts with customer support
• Email correspondence
• Phone call recordings (with your consent, for quality assurance and training purposes)
• Survey responses and feedback

4. How We Use Your Personal Data

6svip uses your personal information for the following purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and internal account transfers
• Providing access to sports betting, casino games, live dealer tables, and other gaming products
• Processing bets and wagers and calculating payouts
• Administering bonuses, promotions, and loyalty rewards
• Responding to customer support inquiries and resolving disputes

4.2 Legal Compliance and Verification

• Verifying your identity and age (21+ requirement for Indonesian players)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, terrorist financing, and other illegal activities
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities
• Enforcing our Terms & Conditions and detecting violations

4.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or unusual patterns
• Detecting and preventing bonus abuse, collusion, match-fixing, and other prohibited activities
• Verifying that you are accessing the Platform from permitted jurisdictions (Indonesia)
• Securing the Platform against cyber attacks, unauthorized access, and data breaches
• Investigating and resolving security incidents

4.4 Responsible Gaming

• Enforcing deposit limits, loss limits, and session time limits you have set
• Processing self-exclusion requests and cooling-off period activations
• Monitoring gambling behavior for signs of problem gambling
• Providing access to responsible gaming tools and support resources

4.5 Marketing and Communications (with Your Consent)

• Sending promotional emails about new games, bonuses, and special offers
• Delivering personalized marketing based on your gaming preferences
• Notifying you of platform updates, new features, and policy changes
• Conducting customer satisfaction surveys and research

Note: You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in emails, adjusting your communication preferences in your account settings, or contacting customer support.

4.6 Platform Improvement and Analytics

• Analyzing user behavior to improve Platform functionality and user experience
• Conducting statistical analysis and market research
• Testing new features and products
• Optimizing website performance and troubleshooting technical issues

5. Legal Basis for Processing (GDPR Context)

While Indonesia does not have a comprehensive data protection law equivalent to the EU General Data Protection Regulation (GDPR), 6svip follows GDPR principles as an international best practice. We process your personal data based on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and service delivery	Contractual necessity (fulfilling our Terms & Conditions)
KYC verification and AML compliance	Legal obligation
Fraud prevention and security	Legitimate interest (protecting users and the Platform)
Marketing communications	Consent (you can withdraw at any time)
Platform analytics and improvement	Legitimate interest (improving services)

6. Data Sharing and Third-Party Disclosure

6svip does not sell or rent your personal information to third parties for marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

6.1 Service Providers

We share data with third-party service providers who perform functions on our behalf:

• Payment processors: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Game providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft, Habanero, Asia Gaming, and other studios providing casino games and slots
• KYC/AML verification services: Third-party identity verification platforms that check your documents against fraud databases
• Cloud hosting providers: Companies that host our servers and databases
• Customer support platforms: Live chat software and ticketing systems
• Analytics providers: Tools that help us understand user behavior and improve the Platform

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize. They are prohibited from selling or using your data for their own marketing.

6.2 Legal and Regulatory Authorities

We may disclose your information to:

• Gaming regulators and licensing authorities as required by our operating license
• Law enforcement agencies when required by Indonesian law or valid legal process (subpoena, court order, search warrant)
• Financial intelligence units for suspicious transaction reporting (AML compliance)
• Tax authorities if required by Indonesian tax regulations

6.3 Business Transfers

If 6svip undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. You will be notified via email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6.4 Fraud Prevention Networks

We may share limited information (such as username, IP address, device fingerprint) with industry fraud prevention databases to protect against bonus abuse, multiple account fraud, and other prohibited activities across multiple gambling platforms.

7. Data Security Measures

6svip employs bank-grade security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same standard used by major Indonesian banks like BCA, BRI, and BNI
• Data Encryption at Rest: All personal data stored in our databases is encrypted using industry-standard algorithms
• Two-Factor Authentication (2FA): Optional 2FA is available for all accounts, requiring a time-based code from your mobile device in addition to your password
• Firewall Protection: Network firewalls protect our infrastructure from external threats
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches 24/7

7.2 Organizational Security

• Access Controls: Only authorized employees with legitimate business needs can access personal data, and all access is logged
• Background Checks: All staff with access to user data undergo background screening
• Security Training: Regular training ensures employees understand their data protection responsibilities
• Incident Response Plan: We have procedures in place to detect, report, and investigate data breaches

7.3 Third-Party Security Audits

6svip undergoes regular security audits conducted by independent third-party cybersecurity firms. Our payment processing partners are PCI DSS (Payment Card Industry Data Security Standard) certified. Game providers use certified Random Number Generators (RNG) regularly tested by independent laboratories.

7.4 Your Security Responsibilities

While we implement robust security measures, you also have responsibilities:

• Keep your password confidential and change it regularly
• Enable Two-Factor Authentication (2FA) on your account
• Log out after each session, especially on shared devices
• Do not share your account credentials with anyone
• Immediately report suspected unauthorized access to customer support
• Keep your email account secure (password reset emails are sent there)

8. Data Retention Period

6svip retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.

8.1 Active Accounts

While your account remains active, we retain all your account information, transaction history, and gaming records to provide ongoing services and comply with responsible gaming obligations.

8.2 Closed Accounts

After you close your account, we retain certain data for the following periods:

• Financial records (deposits, withdrawals, bets): Retained for 7 years to comply with AML regulations and tax laws
• KYC documents (ID copies, proof of address): Retained for 7 years as required by financial regulations
• Account details and contact information: Retained for 6 years for legal defense purposes and to prevent multiple account abuse
• Communications and support tickets: Retained for 3 years for quality assurance and dispute resolution

8.3 Self-Excluded Accounts

If you self-exclude from 6svip, we retain your details permanently (even after the self-exclusion period expires) to honor your request and prevent you from creating new accounts.

9. Your Privacy Rights

Under international data protection principles, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. To exercise this right, contact customer support with your request. We will provide the data in a structured, commonly used, and machine-readable format (e.g., PDF or CSV file) within 30 days.

9.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you can update it directly in your account settings or contact customer support to make corrections. Note that changes to certain information (name, date of birth) may require re-verification via KYC documents.

9.3 Right to Erasure ("Right to Be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information (financial records, KYC documents) for regulatory compliance purposes even after you request deletion.

9.4 Right to Restrict Processing

You can request that we restrict how we use your data while we verify its accuracy or investigate a dispute. During a restriction period, we will store your data but not actively process it except for legal compliance purposes.

9.5 Right to Data Portability

You can request a copy of your personal data in a portable format (e.g., CSV file) that you can transfer to another service provider. This right applies to data you provided to us based on consent or contractual necessity.

9.6 Right to Object

You can object to processing of your data for direct marketing purposes at any time. Click "Unsubscribe" in promotional emails or adjust your communication preferences in account settings. You can also object to processing based on legitimate interests by explaining your specific situation.

9.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, contact 6svip customer support via live chat or email ([email protected]). We may request proof of identity to verify your request and prevent unauthorized access. We aim to respond to all requests within 30 days.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 6svip Platform. They help us remember your preferences, keep you logged in, and understand how you use the site.

10.2 Types of Cookies We Use

Essential Cookies: Required for the Platform to function. These cookies enable core features like account login, secure transactions, and session management. You cannot opt out of essential cookies.

Performance Cookies: Collect anonymous data about how users interact with the Platform (pages visited, time spent, clickstream data). This helps us identify and fix issues and improve the user experience.

Functionality Cookies: Remember your preferences (language, currency, display settings) so you don't have to re-enter them each visit.

Targeting/Advertising Cookies: Track your browsing activity across websites to deliver personalized ads and promotions. These are optional and require your consent.

10.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect Platform functionality (e.g., you may need to log in repeatedly, or certain features may not work). Refer to your browser's help documentation for instructions on managing cookies.

11. Children's Privacy Protection

6svip services are strictly intended for individuals 21 years of age or older in accordance with Indonesian regulations. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete the account and all associated information.

If you are a parent or guardian and believe your child has provided personal information to 6svip, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

6svip may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

If we make material changes that significantly affect your rights, we will notify you via email (to the address registered on your account) and/or by displaying a prominent notice on the Platform before the changes take effect. Continued use of 6svip services after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy or how 6svip handles your personal data, please contact us:

• Email: [email protected] (Data Protection inquiries)
• Live Chat: Available 24/7 on the Platform (log in required)
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal complaints about data protection matters, you may also have the right to lodge a complaint with your local data protection authority or supervisory body, depending on your jurisdiction.